Privacy Policy

Welcome to Wing Snob. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Wing Snob ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website wingsnob-new.world, place orders, use our services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations. We are dedicated to maintaining compliance with all relevant legal obligations.

1. Who We Are

Wing Snob is a food service business operating in the United States. We operate the website located at wingsnob-new.world and provide food ordering, delivery, catering, and related services to our customers.

Contact Information

For any privacy-related inquiries, questions, or requests, you may contact us at any time using the email address provided above.

2. Information We Collect

We collect several types of information from and about users of our website and services. This information is gathered to allow us to provide you with a safe, efficient, and personalized experience when ordering food and interacting with Wing Snob.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, contact our customer support, or otherwise engage with our services, we may collect the following personal information:

• Full name — to identify you and personalize your experience
• Email address — for order confirmations, account communications, and marketing (where consented)
• Phone number — for delivery coordination and customer service
• Billing and delivery address — to process and fulfill your food orders
• Payment information — including credit/debit card details or payment processor tokens (we do not store full card numbers; payments are processed by PCI-DSS compliant third-party processors)
• Date of birth — where required for age verification
• Username and password — for account access and security
• Profile preferences — such as dietary preferences, favorite menu items, and order history

2.2 Usage and Behavioral Data

We automatically collect certain information about how you access and use our website. This includes:

• Pages you visit on our website and time spent on each page
• Links and features you click on
• Search terms entered on our website
• Items added to your cart or wishlist
• Order history and purchase patterns
• Referring URLs (the website that directed you to ours)
• Date and time of your visits
• Session duration and navigation paths through our website

2.3 Device and Technical Information

When you access our website, our servers and analytics tools may automatically collect technical information about your device and internet connection, including:

• IP address — used to approximate your location and for security purposes
• Browser type and version — to optimize your browsing experience
• Operating system — to ensure compatibility
• Device type (mobile, tablet, desktop)
• Screen resolution and language settings
• Time zone settings
• Cookie identifiers and pixel tags

2.4 Location Data

We may collect geolocation information to help us provide accurate delivery estimates, identify the nearest Wing Snob location, and improve our services. Location data may be collected through your device's GPS (with your permission), your IP address, or delivery address you provide. You can opt out of GPS-based location sharing through your device settings at any time.

2.5 Communications Data

If you contact us via email, phone, or our website contact forms, we collect the content of those communications, including any attachments, as well as your contact details. This helps us respond to your inquiries and improve customer service.

2.6 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to log in using a social account such as Google or Facebook)
• Payment processors and fraud prevention services
• Delivery and logistics partners
• Marketing and advertising partners
• Publicly available databases

2.7 Cookies and Similar Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. For detailed information about the types of cookies we use and your choices, please refer to our dedicated Cookie Policy section below (Section 9) and our standalone Cookie Policy page available on our website.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. All data processing activities are carried out with a lawful basis, including contractual necessity, legitimate interests, legal compliance, or your consent.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and profile
• Processing payments and issuing receipts
• Coordinating deliveries with our logistics partners
• Providing customer support and resolving disputes
• Sending order confirmations, updates, and delivery notifications

3.2 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website and services
• Identifying areas of improvement in our menu, ordering process, and customer experience
• Conducting internal research and development
• Monitoring and improving website performance and functionality
• Testing new features and services before their full launch

3.3 Marketing and Communications

• Sending you promotional emails, special offers, discounts, and news about Wing Snob (where you have consented or where we have a legitimate interest)
• Displaying personalized advertisements on our website and on third-party platforms
• Conducting surveys and collecting feedback to improve our services
• Notifying you about changes to our menu, services, or policies
• Retargeting campaigns based on your browsing and purchase history

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, you will still receive transactional communications related to your orders and account.

3.4 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent transactions and unauthorized access
• Verifying your identity when you access your account
• Protecting the security and integrity of our systems and data
• Complying with legal obligations related to fraud prevention

3.5 Legal Compliance

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities and law enforcement
• Enforcing our Terms of Service and other agreements
• Resolving disputes and protecting the rights of Wing Snob, our employees, and our customers

4. How We Share Your Information

Wing Snob does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your information in the following circumstances:

4.1 Service Providers and Business Partners

We work with carefully selected third-party companies and individuals who provide services on our behalf. These service providers are granted access only to the personal data they need to perform their specific function and are contractually obligated to maintain confidentiality and use the data only for the agreed-upon purposes. Service providers may include:

• Payment processors — to securely handle credit card transactions (e.g., Stripe, PayPal)
• Delivery and logistics partners — to fulfill your food orders and coordinate deliveries
• Cloud hosting providers — to store and process data on our behalf
• Email and SMS platforms — to send order confirmations and marketing communications
• Analytics providers — such as Google Analytics, to help us understand website usage
• Customer support software — to manage and respond to customer inquiries
• Advertising networks — to serve targeted advertisements
• Fraud detection and security services — to protect our business and customers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law or in good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public
• Comply with applicable provisions of the FTC Act or other federal and state regulations

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in a co-branded promotion or choose to share your review on a third-party platform.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols.
• Payment Security: We use PCI-DSS compliant payment processors and do not store full credit card numbers on our servers.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who have a legitimate need to access it for business purposes.
• Password Protection: User passwords are stored using strong hashing algorithms (such as bcrypt) and are never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses.
• Data Minimization: We collect only the minimum amount of personal data necessary for the purposes described in this policy.
• Incident Response: We maintain a documented incident response plan to address data breaches promptly and notify affected individuals as required by law.

5.2 Limitations

While we implement best-practice security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities in accordance with applicable law, including relevant state data breach notification laws.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights promptly and transparently.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as where we are required to retain data for legal purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

6.2 California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which we use it, and whether we share it with third parties.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information with third parties. While Wing Snob does not sell personal information in the traditional sense, we may share data with advertising partners; you may opt out of this.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to purposes necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a request to us by:

• Email: [email protected]

We will verify your identity before processing your request to protect the security of your personal information. We will respond to verifiable consumer requests within 45 days. If we require more time (up to 90 days total), we will inform you of the reason and the extension period in writing. We do not charge a fee for processing your first request in a 12-month period. For requests that are manifestly unfounded or excessive, we may charge a reasonable fee or decline to act.

6.4 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written proof of authorization, and we may require additional verification of both the agent's and the consumer's identity.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer needed, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you. If deletion is not immediately possible (such as when data is stored in backup systems), we will isolate it from further processing until deletion is possible.

8. Children's Privacy

Wing Snob does not knowingly collect, solicit, or process personal information from children under the age of 13 in accordance with the Children's Online Privacy Protection Act (COPPA). We also do not target our services to individuals under the age of 18.

If you are a parent or guardian and you believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete such information from our records.

If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our systems. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing minors not to provide personal information through our website without parental permission.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and assist in our marketing efforts.

9.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember your actions and preferences (such as login, language, and font size) over a period of time, so you do not have to keep re-entering them when you return to the site or browse from one page to another.

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. Without these, services you have requested cannot be provided.
• Performance/Analytics Cookies: Collect information about how visitors use our website (e.g., Google Analytics). All information collected is aggregated and anonymous.
• Functionality Cookies: Allow the website to remember choices you make (e.g., your username, language, or region) to provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

9.3 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to manage cookie preferences through the browser settings. You can set your browser to refuse cookies, or to delete certain cookies. Please note that disabling cookies may affect the functionality of our website.

For more detailed information about the specific cookies we use, their purposes, and how to manage them, please refer to our full Cookie Policy page available on our website.

10. International Data Transfers

Wing Snob is based in the United States, and your personal information is primarily stored and processed within the United States. However, some of our third-party service providers may be located in other countries, which may have data protection laws that differ from those in the United States.

When we transfer your personal information internationally, we take appropriate safeguards to ensure that your data is protected in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or equivalent protections
• Ensuring that third-party recipients are located in countries that provide an adequate level of data protection
• Applying technical and organizational security measures to protect data in transit and at rest

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States, where privacy laws may not provide the same level of protection as in your home country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices or content.

We encourage you to read the privacy policy of every website you visit when you leave our site. This Privacy Policy applies only to information collected by Wing Snob through our website and services at wingsnob-new.world.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, Wing Snob does not respond to DNT browser signals. However, you may opt out of certain tracking activities as described in our Cookie Policy and through the choices described in Section 6 of this Privacy Policy.

13. How to File a Complaint

If you believe that we have violated your privacy rights or that we are not processing your personal information in compliance with applicable law, we encourage you to first contact us directly so that we can address your concern:

• Email: [email protected]
• Website: wingsnob-new.world

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all privacy complaints within 30 days.

13.1 Reporting to Regulatory Authorities

If you are not satisfied with our response, or if you believe we are not handling your complaint adequately, you have the right to file a complaint with the appropriate regulatory authority:

For California Residents:

You may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

For All US Residents:

You may file a complaint with the Federal Trade Commission (FTC):

• FTC Complaint Center: reportfraud.ftc.gov
• FTC Website: ftc.gov

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the email address associated with your account (where applicable)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue your use of our services and contact us to request deletion of your personal data.

15. Contact Us About Privacy

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

We will make every effort to resolve your privacy-related questions and concerns in a timely, professional, and respectful manner. When contacting us, please include your name, contact information, and a clear description of your inquiry or request so that we can assist you effectively.