Refund Policy

Effective Date: July 8, 2026  |  Last Updated: July 8, 2026

1. Overview

Wing Snob ("we," "us," or "our") operates a food service business through our website wingsnob-new.world. This Refund Policy applies to all orders placed directly through our website or through authorized third-party delivery platforms affiliated with our brand. By placing an order with Wing Snob, you agree to the terms outlined in this policy.

Because we deal in perishable food products, our refund process differs from standard retail return policies. We encourage you to review this document carefully before placing an order. If you have questions, our customer support team is available to assist you.

2. Eligibility Conditions for Refunds

We evaluate each refund request on a case-by-case basis. However, refund eligibility is generally determined by the following conditions:

• Incorrect Order: You received items that are different from what you ordered (wrong flavor, wrong quantity, or missing items).
• Food Quality Issue: The food delivered was visibly spoiled, undercooked, overcooked, or otherwise unfit for consumption upon delivery.
• Allergic or Dietary Violation: You clearly specified an allergy or dietary restriction at the time of order, and the delivered food did not comply with that specification.
• Order Never Delivered: Your order was never delivered and was confirmed lost by our delivery team or platform.
• Significant Delivery Delay: Your order arrived in a condition that was clearly compromised due to an excessively delayed delivery caused by our error or the error of our authorized delivery partner.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.

Refunds will not be granted based on personal preference changes after an order has been confirmed and prepared, or for issues caused by incorrect information provided by the customer at the time of ordering.

3. Timeframes for Refund Requests

Refund requests must be submitted within specific timeframes to be eligible for review. Please review the following schedule:

Requests submitted outside these timeframes may be declined. We strongly encourage customers to inspect their orders upon receipt and contact us immediately if there is a problem.

4. Non-Refundable Items and Situations

Certain situations are not eligible for a refund under this policy. Please be aware of the following non-refundable circumstances:

• Orders that have been fully consumed without any documented complaint at the time of consumption.
• Change of mind or personal preference after an order has been placed and preparation has begun.
• Spice level or flavor preferences that were not specified at the time of ordering (e.g., claiming the food was "too spicy" when no special instructions were provided).
• Delays caused by circumstances beyond our control, including severe weather events, natural disasters, traffic congestion, or acts of God.
• Orders placed through unauthorized third-party resellers not officially affiliated with Wing Snob.
• Promotional, discounted, or complimentary items provided as part of a special offer.
• Delivery fees and service charges imposed by third-party delivery platforms, as these are governed by those platforms' own policies.
• Errors in delivery caused by an incorrect delivery address provided by the customer.

5. How to Request a Refund — Step-by-Step

To ensure your refund request is processed as quickly as possible, please follow the steps below:

1. Document the Issue: Take clear photographs or videos of the problem — whether it is a missing item, incorrect order, or a quality concern. Documentation significantly accelerates the review process.
2. Contact Us Promptly: Reach out to our customer support team via one of the following methods within the applicable timeframe:
   • Email: [email protected]
   • Website: wingsnob-new.world
3. Provide Required Information: Include the following details in your refund request:
   • Your full name
   • Order number or confirmation number
   • Date and time the order was placed
   • Delivery address associated with the order
   • A clear description of the issue
   • Supporting photographs or screenshots (if applicable)
4. Await Confirmation: Our team will send you a confirmation email acknowledging receipt of your request, typically within 1 business day.
5. Review and Decision: Our team will review your claim and communicate a decision within 3–5 business days. We may contact you for additional information during this period.
6. Refund Issuance: If your refund is approved, it will be processed according to the payment method used for your original order (see Section 7 for processing timelines).

6. Cancellation Policy

Because food preparation begins almost immediately after an order is confirmed, our cancellation window is very limited.

6.1 Order Cancellation Before Preparation

If you wish to cancel an order, you must do so within 5 minutes of placing the order. During this window, you may contact us at [email protected] or call our listed support number. If the cancellation is received before food preparation has started, you will receive a full refund.

6.2 Order Cancellation After Preparation Has Begun

Once food preparation has begun, orders cannot be cancelled and refunds will not be issued for cancellation requests. This policy exists because perishable food cannot be resold or reused once preparation begins.

6.3 Cancellation by Wing Snob

In rare circumstances, Wing Snob may need to cancel an order due to ingredient unavailability, operational issues, or delivery constraints. In such cases, you will be notified promptly and will receive a full refund of any amount charged.

7. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to appear in your account will vary depending on your payment method:

8. Partial Refunds

In situations where only a portion of an order was affected by an error or quality issue, Wing Snob may issue a partial refund corresponding to the affected items. Partial refunds may apply in the following circumstances:

• One or more items in a multi-item order were missing or incorrect.
• A specific portion of the meal was unsatisfactory but the remainder of the order was acceptable.
• A side dish or add-on was incorrect while the main item was prepared properly.

The amount of a partial refund will be calculated based on the price of the affected items as listed on your original order receipt, including applicable taxes proportional to those items. Delivery fees are generally non-refundable in partial refund situations unless the delivery itself was the source of the issue.

9. Exchange Policy

Due to the perishable nature of food products, Wing Snob does not offer traditional item exchanges. However, if you received an incorrect item, we will work with you to make it right in one of the following ways:

• Replacement Order: Where operationally feasible, we may offer to prepare and deliver the correct item at no additional cost to you. Replacement orders are subject to availability and delivery zone restrictions.
• Store Credit: In lieu of a cash refund or replacement, we may offer store credit equal to the value of the incorrect item, usable on a future Wing Snob order.
• Monetary Refund: If a replacement is not feasible and you prefer a cash refund, we will process this in accordance with the terms in Section 7.

The resolution offered will be determined based on the nature of the issue, the operational capacity at the time of the complaint, and your stated preference.

10. Dispute Resolution Process

Wing Snob is committed to resolving all customer concerns fairly and efficiently. If you are not satisfied with the outcome of your refund request, you may escalate the matter through the following process:

10.1 Internal Escalation

You may request that your case be reviewed by a senior member of our customer service team. To escalate internally, email [email protected] with the subject line "Escalation Request — [Your Order Number]." We will acknowledge your escalation within 2 business days and provide a final decision within 7 business days.

10.2 Chargeback Rights

As a consumer in the United States, you have the right to dispute charges with your credit card issuer or bank if you believe a charge was unauthorized or if a service was not delivered as described. Under the Fair Credit Billing Act (FCBA) and applicable consumer protection provisions enforced by the Federal Trade Commission (FTC), you may initiate a chargeback with your financial institution. Please be aware that initiating a chargeback without first attempting to resolve the matter with Wing Snob may impact your ability to use our services in the future.

10.3 Consumer Protection Resources

If you believe your consumer rights have been violated, you may also contact the following agencies:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General's Office or Department of Consumer Affairs

10.4 Informal Mediation

Prior to initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith informal negotiation. You agree to contact us at [email protected] and allow us a reasonable opportunity — no fewer than 30 calendar days — to resolve the issue before pursuing alternative remedies.

11. Consumer Rights Under Applicable Law

Wing Snob operates in the United States and is committed to complying with all applicable federal and state consumer protection laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We do not engage in unfair or deceptive trade practices. Our refund policy is presented clearly and honestly.
• Fair Credit Billing Act (FCBA): Protects you against billing errors on credit card statements.
• Electronic Fund Transfer Act (EFTA): Provides protections for debit card transactions and electronic payments.
• State Consumer Protection Laws: Depending on your state of residence, additional protections may apply. Customers in California, for example, have additional rights under the California Consumer Protection Act and relevant regulations enforced by the California Department of Consumer Affairs.

Nothing in this Refund Policy is intended to limit or waive any rights you have under applicable law.

12. Food Safety and Health Concerns

If you have a serious health concern related to food you received from Wing Snob — including suspected foodborne illness — please take the following steps in addition to contacting us:

• Seek appropriate medical attention if you believe you are experiencing a food-related illness.
• Report the incident to your local health department.
• If applicable, preserve any remaining food in its current state for potential inspection.
• Contact us immediately at [email protected] so we can investigate and take corrective action.

Wing Snob takes food safety extremely seriously. Reports of foodborne illness are treated as the highest priority and will be investigated promptly.

13. Modifications to This Policy

Wing Snob reserves the right to amend or update this Refund Policy at any time. Changes will be posted on our website at wingsnob-new.world with a revised effective date. Continued use of our services after any changes have been posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

14. Contact Information for Refund Requests

For all refund-related inquiries, please contact our customer support team using the information below: